What is the main business problem that Walmart is trying to solve with LLMs in its product catalog management?
Walmart faced a massive, messy product catalog with millions of listings with inconsistent details, missing attributes, and poor discoverability leading to customer frustration, inventory mismanagement, and reduced sales. By deploying large language models (LLMs), Walmart automated the cleanup and enrichment of over 850 million product catalog entries with far fewer resources. This helped standardize descriptions, fill gaps in data, and ensure accuracy at scale, vastly improving search relevancy, customer experience, and operational efficiency.
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